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Delivery & Returns

Delivery & Returns


Delivery Information

  • Standard Shipping (tracked)
    Orders under £40 - £3.99
    Orders £40 and over - FREE
    Processing time: 1-2 working days
    Delivery time: 2-3 working days
  • Delivery Days: Monday - Friday.
  • Delivery Area: UK Mainland and Northern Ireland only. No international shipping.
  • Couriers: All deliveries are handled by Evri.
  • We are unable to offer any shipping services to: BF1, GY1-GY10 (Guernsey), JE1-GY5 (Jersey), WS15 1NZ

 

Delivery Issues

  • If your order fails to arrive, you must contact us within 7 days of dispatch.
  • If we fail to deliver within a reasonable time, you may cancel the order by getting in touch.
  • If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
  • In some instances, depending on stock availability, we may deliver the goods in instalments. 
  • We (or our third-party couriers) may decline to deliver if:
    -We believe that it would be unsafe, unlawful or unreasonably difficult to do so.
    -The premises (or the access to them) are unsuitable for our courier’s vehicle.
  • The goods are at your risk from the time of delivery.
  • You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must contact us within 7 working days of delivery (or the expected delivery time). You must give us a fair chance to receive and inspect the damaged goods.

 

RETURNS

Please CONTACT US before you return any item(s).

  • Our return process is easy! If you change your mind, you can send your purchase back within 30 days of receiving your package.
  • Returns must be in original condition, unused with original box. Your return item(s) will be inspected upon arrival before your refund is processed.
  • The customer pays the return postage costs for any items sent back. Please contact us before sending your item back so we’re ready to receive it.
  • Once your return item has been received by us, inspected and refunded, you will receive a refund confirmation email. It can take up to 3-5 working days for your refund to be shown in your bank account. 
  • In line with your right to cancel, if you a product within 30 days, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 7 days of receiving the item(s) back to our warehouse. However, we always endeavour to do this as quickly as possible.
  • We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque. 

 

REFUNDS

  • We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
  • Please note, refunds can take 3-5 working days to appear in your bank or credit card account


If you still need help, please contact us on help@prochefkitchenware.com

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