When is your information collected?

• When you sign up to an account (via prochefkitchenware.com)
• When you log into our website
• When you place an order
• When you visit our website, using cookies. We do this to make your experience better. If you’d like to know more about cookies, scroll down to our cookie policy.
• When you interact with a marketing or transactional email
• Through tracking pixels on our website
• Through third-party tools when you’re browsing our website. We do this to better online your experience with us.
  
  

What information do we collect?

• Name
• Email address
• Phone number
• Date of birth
• Shipping Address
• Billing address
• Order information
• Communication with us (phone calls, emails, live chats etc)
• Payment details (This information is encrypted and securely processed by our payment provider, we do not store or hold this information.)
• Network information (such as IP address, browser, device etc)
• Information about your cookies
• Browsing behaviour (such as product you have viewed our website)
• Interactions with marketing communications 

How and why it is data used?

We collect your information in order to provide a better online experience, the legal basis being if we have legitimate interest and/or you have given us consent to use your data.

Legitimate Interest

What details are used via legitimate interest and why:

Details Used	Details this includes	Legal Basis	Why we collect
Contact details	Name, email address, phone number.	Legitimate Interest	To process orders, or to contact you about an order (current or previous order)
Order details	Shipping, billing and payment information	Legitimate Interest	To be able to process your order successfully
Communication with us	Phone calls & emails	Legitimate Interest	To provide a better customer service experience
Network information	IP address, browser, device information	Legitimate Interest	To provide a better online experience
Information about your cookies	Browsing information	Legitimate Interest	To provide a better online experience
Browsing behaviour	Pages you have visited and actions you have performed on our website	Legitimate Interest	To provide a better online experience
Other Information	DOB	Legitimate Interest	To provide a better online experience
Interactions with marketing communications	Email receipt, viewing, viewing time and if you clicked on a link in the email	Legitimate Interest	To provide a better online experience

 

Consent

When you provide consent and what details are used:

When you provide consent	Details Used	Details this includes	Legal Basis
When you sign up to an account with us, by agreeing to our terms and conditions	Contact details	Name, email address, phone number, DOB, billing address and shipping address	Consent
When you place an order with us, by agreeing to our conditions	Contact Details	Name, email address, phone number, DOB, billing address and shipping address	Consent
	Order Details	Billing address, shipping address, billing information and other order information such as order number, product purchased
When you subscribe to our newsletter, which gives us content to contact you	Contact Details	Name, email address and DOB	Consent

 

You can withdraw your consent at any time by contacting help@prochefkitchenware.com

 

How do we use your information?

We use your information for the following reasons:

• To process order and manage your account
• To contact you if required
• To market to you
• To provide you with a better online experience

 

Who will your information be shared with?

Your details can be shared with any of the following third-parties. We do this as we have a legitimate interest which allows us to fulfil orders, operate our website, or to help provide a better online experience.

• IT systems which support our website and business systems.
• Operational partners such as couriers, suppliers and fulfillers.
• Marketing tools which aid electronic communication.
• Advertising platforms who might advertise to you when you’re browsing the internet (this is based on either the consent you have provided or acceptance of the use of cookies on our website)
• Payment providers, who securely processes our payments.
• Web analytics and user experience tools, to help improve your online experience.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

Your rights as a customer

Under GDPR regulations, you have the following rights when it comes to your data with us:

• Right to be informed
• Right to access
• Right to correction
• Right to be forgotten
• Right to restriction of processing
• Right to data portability
• Right to object
• Right in relation to automated decision making and profiling

If you would like to excise any of these right in relation to the data we hold on you, please get in touch with us on help@prochefkitchenware.com.

Cookies Policy

What are cookies

Cookies are text files which contain small amounts of data. When you visit a website, the cookies are transferred to your device (such as your computer or mobile). If you visit that website again, your device will check to see if it has a relevant cookie. If it does, your device will send the cookie back to the website. This means that the site will be able to recognise that you have visited before and can help tailor your experience.

How we use cookies

We use cookies on our website to help provide a better online experience, for example it helps us to personalise and tailor your experience. We also use them to make improvements to our website, and to help make advertising more relevant to you.

 

Disabling cookies

You can disable cookies, which is usually done in the ‘Settings’ area of the browser. However please note that, by disabling cookies, some essential functions of our site will not work and your user experience will be affected.